At Mooey’s, we want you to love your purchase – whether it’s one of our kids’ bag sets, apparel, or homewares. If something’s not quite right, we’re here to help.

hello@themooeysgroup.com.au
93 Ellis Road, Braunstone NSW 2460

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Australian Customers

 

In line with Australian Consumer Law, you are entitled to a replacement, repair or refund if your item:

• Arrives damaged or faulty,

• Is unsafe,

• Doesn’t match the description, or

• Doesn’t do what we said it would do.

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We also accept change-of-mind returns within 30 days of purchase, provided the item is:

• Unworn/unused,

• In original packaging with tags attached, and

• Returned with proof of purchase.

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Return shipping for change-of-mind returns is the customer’s responsibility.

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International Customers

We welcome international orders! Please note:

• If your order arrives damaged or faulty, we’ll arrange a replacement or refund.

• Change-of-mind returns are accepted within 30 days, but return shipping is the customer’s responsibility.

• Customs duties or import taxes are non-refundable.

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How to Return or Exchange

• Email us at hello@themooeysgroup.com.au with your order number and reason for return.

• Our team will provide return instructions.

• Once we receive and inspect the item, we’ll process your exchange, refund, or store credit.

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Refunds

• Refunds are processed to the original payment method within 5–7 business days once approved.

• Sale items are not eligible for return unless faulty.

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Exchanges

We’re happy to exchange sizes or products if stock is available. If not, we’ll issue a refund or store credit.

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🐄 Our Promise

We’re a family-run business, and customer happiness means everything to us. If you have an issue, please reach out – we’ll always do our best to make things right.